Intuitive Service that Keeps Your Business Running
imageWARE Remote is a remote service diagnostic system designed to simplify the management and service of both Canon and other-branded devices. With automated meter reads, proactive device error monitoring, and automated supply replenishment, imageWARE Remote reduces customer administrative burden, streamlines service delivery, and contributes to improved operational performance. Have your Authorized Canon Service Provider enable imageWARE Remote today and experience the benefits of remote service diagnostics.
Proactive Device Maintenance
imageWARE Remote allows your device to “call out for
help” whenever service is required to keep it up and
running. Through imageWARE Remote, your local service
provider will receive an alert as soon as an issue arises. A
technician will then be dispatched with all the appropriate
parts to bring your device back to optimal performance.
Less downtime means that you can carry out your business
more effectively.
Automated Meter Reading
With imageWARE Remote, you’ll no longer have to collect
meter reads, as they’re automatically reported for you in a
timely manner. This reduces the administrative burden and
ensures greater meter submission accuracy.
Assisted Toner Replenishment
imageWARE Remote is capable of delivering a notice when
a cartridge is low on toner. Upon receiving the notice,
your service provider can ship additional toner to you
before it’s completely depleted. Now, you won’t run out
of toner or need to stockpile a large inventory to keep
your device up and running.
Secure and Simple
imageWARE Remote was designed with your security
in mind. The data communication from the device is
encrypted and outbound only. The data is also limited to
only meter data, service alerts, and other diagnostic device
information. For most environments, imageWARE Remote
follows the existing Internet security policies and doesn’t
require any changes.
Safeguarding your data
Canon employs industry-standard SSL (Secure Socket
Layer) technology to encrypt all communications
between your Canon device and the Canon server. Both are
designed to “talk” only to each other; the data cannot be
sent to an unknown destination. What’s more, imageWARE
Remote sends only meter counter and service-related data,
not image data, thereby eliminating the possibility of a
security breach.